After Sales Service

CPL CONCORDIA’s After-Sales Service has a maintenance system designed to prevent and solve any problems and ensure full coverage service on the system. Customized contracts can also be activated for the specific needs of the individual customer, ensuring continuous and comprehensive service 24 hours a day, 365 days a year.

CPL CONCORDIA guarantees timely intervention through continuous monitoring on the CHP system. All our customers are protected by a Contact Center that can monitor the results of maintenance service, both in terms of service quality and performance levels.

• Routine maintenance
• Scheduled maintenance
• On-call maintenance
• Full service
• Total plant management
• Remote visual analysis, based on plant characteristics
• Analysis and control of flue gas emission
• Remote control and remote management systems
• Internal spare parts warehouse

Our contracts last on average 10 to 15 years and cover all aspects of after-sales, including energy marketing and access to incentive mechanisms, directly and/or on behalf of the customer. The repurchase rate of new CHP units, following the end of life of previous ones, is now 95.8%.

Energy-environment practice and analysis service

Thanks to the new Energy-Environmental Practices and Analysis Service, CPL CONCORDIA offers a service dedicated to the fulfillment of legal obligations, complete customer support in bureaucratic-administrative terms with activities such as:

• Collection, processing and storage of operating data
• Energy/environmental management of cogeneration plants and evaluation of energy efficiency measures
• Analysis of operation and overall energy performance trends
• Verification of proper operation of measuring instruments
• Monthly energy reporting
• Management of relations with the main entities: GSE, GME, ENEL, TERNA, Customs Agency, ARERA, SNAM, ISPRA, Ministry of
• Environment

Learn about solutions for using Biomethane