Social performance

• Information security: obtaining 27001 applied to contact center service
• Centralization and normalization of data to create a single collection container
• Data Strategy Project: leveraging collected data to improve existing services and provide new services to customers
• Project Refinement Order Management Efficiency
• Refinement of the SAL Passive project
• Employee Data Digitization Project: centralizing internal communication related to employee-related documents
• CPL GO project: digitization and access control of external guests using QR codes
• Whistleblowing: automation of report management

• Cybersecurity: increase the Cooperative’s cyber security level in 2023 through the extension of 27001 to the billing service, and prevention of incidents through continuous awareness of the user population.
• Enhance cyber security control of mobile devices available to the corporate population
• Extension of the Data Strategy project to other business services
• Papercut adoption: a print management service that optimizes printing time, lowers production costs, and protects privacy during print fulfillment within operational locations.
• Perfecting the Job Order Management Efficiency project with the initiation of the Job Order Closeout project
• BIM implementation project to be applied to business processes
• SAP4HANA migration also considering Taxonomic criteria 5

On the subject of whistleblowing during 2022, a platform (modular) was implemented for handling internal and external reports to the company, ensuring anonymity and protection of the whistleblower.

• Job placement of disadvantaged people
• Collaboration with Technical – Vocational Institutes and Universities
• Renewal of collaboration with Ager Oliva for The Roots of change project.

• Awareness-raising activities on valuing diversity and inclusion
• Participation in inclusive language and STEM topics events and initiatives
• Continue to promote the job placement of disadvantaged people
• Strengthen collaboration with schools, training institutions and universities through CPL Academy, create partnerships with Italian IFTS and ITS to contribute to 72 vocational training
• Continue to promote support for projects in the area Collaborative contract for summer centers
• Promoting the development of energy communities on the ground

CPL is constantly striving to efficiently support the territories in which it operates through multiple sponsorship activities and other forms of investment with a focus on the social dimension, promoting cultural initiatives for the overall growth of communities, support for environmental activities and sustainable development, to create shared value in the territory and local communities.

CPL CONCORDIA has always considered itself an integral part of the territorial communities in which it is present and practices mutuality outwardly, acting in tune with the needs of the community, promoting interventions in education, cultural and civil growth, and solidarity. Through sponsorship, CPL wants to contribute to the enhancement and promotion of the cultural and environmental heritage of the territories in which it operates.

The commitment is developed in different areas, with support for large and small initiatives, in the sports, cultural, environmental, social and institutional spheres, promoting and consolidating the Cooperative’s image in the territory in which it is present. Total investment in 2022 was about €344,000.