Gas Plus is Italy’s fourth largest gas producer. It is active in the main sectors of the Natural Gas supply chain, in particular in exploration, production, purchasing, distribution and sale both wholesale and to end customers.

The Gas Plus Group has chosen CPL CONCORDIA for the following services:

• Supply and maintenance of the MUBI software for the management of Gas Customers with the various modules of Billing, Front-Office, Back-Office, Complaints, Credits, Data Exchange of Gas Plus Sales
• Supply and maintenance of the MUBI software for the management of the Billing of Trader customers for Gas Plus Italiana
• Provision of a CRM system for the commercial management of Gas customers
• Provision of solutions in ASP mode

CPL CONCORDIA’s solutions cover the entire operational cycle necessary for Gas Plus to manage its gas customers. The MUBI software covers the following areas: front-office and back-office, consumption management, billing, generation of digital invoice layouts, SNC and SII, reports for complaints to the various entities, credit management with securitization, interfacing with SAP management software. The MUBI software is developed by CPL CONCORDIA using the Microsoft Dynamics Nav ERP as its core platform.
The CRM system allows a complete real-time view of all the information regarding the end customer. At the heart of the CRM system is the customer and the management of all the practices related to it. The CRM is developed by CPL CONCORDIA on the Dynamics 365 platform and verticalized for the utilities market.
CPL CONCORDIA also provides a complete training and assistance service to the customer’s operators, making particular use of IT and regulatory skills thanks to its many years of specialization in the energy market; As a result , regulatory maintenance of the software is guaranteed, as well as corrective and evolutionary maintenance.

The main benefits of adopting CPL CONCORDIA services are:

• Solutions that can be divided according to the time and development needs of the company
• Guarantee of competence in the management of complex systems
• Use of Microsoft platforms, international, widespread and in step with the needs of technological development
• Supply of systems in SAAS (software as a service) mode, which allows the customer to relieve all system management and supervision activities in the face of certain costs and advanced security systems. It is also possible to configure the systems in “on-premise” mode or better on the customer’s systematic infrastructure