Business Process Outsourcing

Core Business of CPL CONCORDIA

CPL CONCORDIA’s Business Process Outsourcing service allows companies to focus on their core business by outsourcing the entire billing process. The service can be modular and clustered by end-customer type.

Services

01.

Billing

With its outsourced billing service, CPL CONCORDIA can handle:

master records and contracts: registration/change of utilities, contracts, counter and back-office activities
readings and measurements: uploading and validity checking of consumption data with interfacing with distribution companies and wholesalers;
tariff update: updating tariffs on the management system according to authority resolutions and customized offers;
billing & vas: processing and issuing invoices according to the customer’s schedule and business needs, including Value Added Services (VAS) billing;
electronic storage (COS): electronic storage of billing documents, etc;
invoice printing and enveloping: custom printing and enveloping of invoices.

02.

IIS information flows.

reports: generation of reports that process and generate flows according to the paths made available by the IIS;
historical: historicization of inflows and outflows provided by IIS processes;
requests from authorities: incorporate future functionality that will be requested by ARERA;
variations: Management of any data changes communicated via flows from the IIS.

03.

Payments

automatic debit (SDD) management;
receipts/reimbursements records;
reminders and debt collection.

04.

Statistics

multidimensional statistical reporting consumption;
turnover reporting;
reporting number of utility movements;
reporting by authority.

05.

Accounting and budgeting

verification of marginality and control of liabilities: timely analysis of marginality of individual pods, pdr or per Remi cabin;
financial controlling: management control support for the preparation and management of corporate budgets;
data passage to accounting: summaries required for recording invoice data in accounting.

06.

Service Level Agreement

Agreement with the Client to ensure that activities are carried out with quality standards and on time.

07.

Agreement with the Client to ensure that activities are carried out with quality standards and on time

Hosting service for data management with guaranteed privacy and security according to current regulations.

08.

Commercial Contact Center

The CPL CONCORDIA Contact Center offers a business service to Utilities for inbound and outbound management of all types of contacts such as voice calls, email, SMS, fax, and web requests. The service complies with the Authority’s Resolutions on Contact Centers The software is extensively tested, technologically advanced and integrated with all components of the CPL information system suitable for providing reporting.

Resources