Certification of the CPL CONCORDIA Contact Centre, which attests to the high quality standards of the contact service, relations with customers and users of the company’s service. Customer satisfaction is crucial and is an objective that requires constant monitoring of the effectiveness and efficiency of the following three aspects: accessibility of service, timeliness of response and effective resolution of the contact issue. The new ISO 18295:2017 standard replaces the pre-existing UNI EN 15838:2010 and UNI 11200:2010 standards with a view to creating value for customers, clients and call centre operators through the provision of increasingly better relationship services.
First obtained in: 2018
Certificate expires in: July 2024