Business Process Outsourcing
The Core Business of CPL CONCORDIA
CPL CONCORDIA’s Business Process Outsourcing service enables companies to focus on their core business while
outsourcing their billing process. The service can be modular and clustered by end user type.
The billing outsourcing service of CPL CONCORDIA comprises the management of:
user data and contracts: recording of/changes to utility services, contracts, front and back office activities;
readings and measurements: uploading and verification of consumption data interfacing with distribution companies and wholesalers;
tariff update: updating of prices in the management system depending on authority provisions as well as customised offers;
billing & VAS: drafting and issue of bills according to customers’ commercial needs and required billing cycle, including VAS (Value Added Services) billing;
electronic archiving (COS): electronic archiving of billing documents, etc.;
printing and mailing of bills: printing and personalised mailing of bills.
report: creation of reports that process and generate flows according to the IIS templates;
history: tracking IIS process-prescribed inbound and outbound flow history;
authority requests: implementing any functions that will be required by ARERA (Italian Authority for Energy, Networks and Environment) in the future;
changes: Managing any changes to data communicated via SII flows.
direct debit management (SDD);
payment reminders and credit collection.
multi-dimensional statistic consumption reporting;
utility movement reporting;
reporting as prescribed by authorities.
marginality check and control of liabilities: accurate analysis of margins by individual PODs, PDRs or PRMS;
financial controlling: support to cost controlling in order to prepare and manage company budgets;
data transfer to accounting: summary documents needed by accounting to record billing data.
Agreement with Customer
providing for quality and promptness of service.
Hosting service for data management with guaranteed privacy and security according to regulations in force.
The CPL CONCORDIA Contact Centre offers a
commercial service to Utilities for inbound and outbound management of all types of contacts such as voice calls, email, SMS, fax, web requests. The service complies with the Authority’s Resolutions on Contact Centres. The software is extensively tested, technologically advanced and integrated with all the reporting components of the CPL information system.
Business Process Outsourcing
Would you like to know more?
Would you like more information on Business Process Outsourcing? Complete the form, and our staff will get back to you as soon as possible.
Find the CPL CONCORDIA office closest to you for more information on Business Process Outsourcing.
Certifications and accreditations
Usiamo cookies per ottimizzare il nostro sito web ed i nostri servizi e per migliorare l'esperienza utente. Accettandoli tutti consentirai al sito di attivare cookies di terze parti per il tracciamento ed il marketing. Cliccando sulla X posta in alto a destra, oppure sul pulsante "Solo funzionali" proseguirai invece la navigazione solamente con cookies tecnici.
I cookie funzionali sono strettamente necessari al fine legittimo di consentire la fruizione del sito o di uno specifico servizio esplicitamente richiesto dall'abbonato o dall'utente, o al solo fine di effettuare la trasmissione di una comunicazione su una rete di comunicazione elettronica.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
L'archiviazione tecnica o l'accesso che viene utilizzato esclusivamente per scopi statistici.
The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Cookie necessari per creare profili utente per inviare pubblicità o per tracciare l'utente su un sito Web o su più siti Web per scopi di marketing simili.