CPL CONCORDIA’s Business Process Outsourcing service enables companies to focus on their core business while outsourcing their billing process. The service can be modular and clustered by end user type.
The billing outsourcing service of CPL CONCORDIA comprises the management of:
Agreement with Customer providing for quality and promptness of service.
Hosting service for data management with guaranteed privacy and security according to regulations in force.
The CPL CONCORDIA Contact Centre offers a commercial service to Utilities for inbound and outbound management of all types of contacts such as voice calls, email, SMS, fax, web requests. The service complies with the Authority’s Resolutions on Contact Centres. The software is extensively tested, technologically advanced and integrated with all the reporting components of the CPL information system.