IT Utility Forum

Chairman: Andrea Mantovani Sales Manager CPL CONCORDIA

10.00 a.m. Welcome coffee

10.30 a.m. Welcome kick-off from CPL CONCORDIA management.

10.50 a.m. The value of ERP in business organisation, GEI’s experience.

Giampiero Venturini CIO iDigital 3

Francesco Mastrapasqua Digital Innovation Support GEI

11.10 a.m. The DIGAS Suite: ERP Microsoft Dynamics NAV, all-round integration.

Matteo Tartari Project Manager Utilities CPL CONCORDIA

Giuseppe Filocamo PM iDigital 3

11.40 a.m. WFM Ermes – In the field with a click.

Gabriele Malavasi Software Development & Technicians Systems Coordinator CPL CONCORDIA

Giuseppe Filocamo PM iDigital 3

12.00 p.m. Gas Emergency Service: does your service comply?

Katia Mazzoni, Senior Project Manager, Contact Centre at CPL CONCORDIA

Valentina Galiotto, Project Manager, Contact Centre at CPL CONCORDIA

Chiara Mantovani, Senior Consultant at CPL CONCORDIA

12.35 p.m. IIS and PDC: how to engage in dialogue with the National Energy Procurement Company.

Giampiero Venturini CIO iDigital 3

12.55 p.m. Light Lunch at the “La Bottega del Vino – Fontanafredda” restaurant – FICO Eataly World

2.10 p.m. SAC: not only readings.

Dario Sacchetti Outsourcing Services Control Room & Smart Meter Software Coordinator CPL CONCORDIA

Lorenzo Malvezzi Smart Metering Software Specialist CPL CONCORDIA

Roberto Bracco Head of Metering Gigas Rete

2.35 p.m. Area tenders and value of reimbursement to the outgoing operator: state of implementation as of 2018

Raffaele Albanese CEO Consultingas

3.00 p.m. Closing remarks and debate.

3.15 p.m. Guided tour FICO Eataly World

6.30 p.m. Aperitifs at the “La Bottega del Vino – Fontanafredda” restaurant – FICO Eataly World

Chairman: Enrico Benetti Business Units Director CPL CONCORDIA

10.00 a.m. Welcome coffee

10.30 a.m. Welcome kick-off from CPL CONCORDIA management.

10.45 a.m. Relevant points of the TICSI and AIMAG Best Case: how the company managed Resolution 655/15.

Matteo Fini Junior Consultant CPL CONCORDIA

Enrica Paltrinieri Head of the Information Systems Office AIMAG

11.25 a.m. Microsoft Dynamics 365: accounting for Utilities.

Andrea Mantovani Sales Manager CPL CONCORDIA

Giovanni Cantone Junior Software Consultant CPL CONCORDIA

11.40 a.m. Debt collection and arrears: integrated credit management.

Massimo Baldo Senior Credit Manager Consultant CPL CONCORDIA

Letizia Pongiluppi Junior Software Consultant CPL CONCORDIA

12.05 p.m. Resolutions 917/17 and 918/17 – Integration of technical and administrative management processes in water service companies.

Raffaele Albanese CEO Consultingas

12.25 p.m. Water Emergency Service: taking care of the 655 with professionalism and experience.

Katia Mazzoni, Senior Project Manager, Contact Centre at CPL CONCORDIA

Valentina Galiotto, Project Manager, Contact Centre at CPL CONCORDIA

12.45 p.m. Light Lunch at the “La Bottega del Vino – Fontanafredda” restaurant – FICO Eataly World

2.00 p.m. Pavia Acque’s experience, transparency and service monitoring: from the maintainer to the end customer.

Paolo Razzano Head of Technical Services Pavia Acque

2.20 p.m. Application of the GDPR (EU 2016/679): insights for Utilities.

Luciano Corino Member of the Scientific Committee FEDERPRIVACY, Member of the Italian Privacy Institute ASSODPO, Sole Director APPLICANDO

2.40 p.m. Radio Planning 169 MHz: multi-service efficiency.

Lorenzo Malvezzi Smart Metering Software Specialist CPL CONCORDIA

3.10 p.m. “Presidio” SCADA and products for the monitoring of water systems.

Riccardo Duò Project Manager Scada CPL CONCORDIA

Marco Pulega Electronic Devices and Remote Monitoring Services Manager CPL CONCORDIA

Andrea Bertolasi Head of AIMAG Sewerage Sector

3.40 p.m. Integrated water cycle, from maintenance to energy efficiency: pumping solutions.

Vittorio Gandolfi Buyer Idraulica Fratelli Sala

4.00 p.m. Closing remarks and debate.

4.30 p.m. Guided tour FICO Eataly World

6.30 p.m. Aperitifs at the “La Bottega del Vino – Fontanafredda” restaurant – FICO Eataly World

Chairman: Andrea Mantovani Sales Manager CPL CONCORDIA

10.00 a.m. Welcome coffee

10.30 a.m. Insights for the world of Utilities.

Samuele Penzo IT & BPO Utilities Service Manager CPL CONCORDIA

10.40 a.m. IIS: Regulatory developments and the impact on software.

Chiara Mantovani, Senior Consultant at CPL CONCORDIA

Marco Gilioli, Senior Consultant at CPL CONCORDIA

11.10 a.m. Digital Transformation & Utilities: a necessary combination for efficient services.

Antonio Benzi Consultant and Professor at the School of Economics, Management and Statistics University of Bologna, Lecturer at Bologna Business School

11.25 a.m. BEST CASE – EICOM: SMART company together with UTILITY-SUITE.

Nicola Bedini Project Manager Utilities CPL CONCORDIA

Fabrizio Imperadore Founder CEO EICOM

Gianni Testa Marketing Manager EICOM

11.50 a.m. CRMUtility: Marketing integrated with Operations and Utilities Billing on the Microsoft Dynamics 365 platform.

Andrea Novi Sales Director Pyxis

Daniela Besutti IT Utilities Specialist CPL CONCORDIA

12.20 p.m. BI-Utility: Business Intelligence to support decision processes.

Eleonora Amenta IT Utilities Specialist CPL CONCORDIA

12.35 p.m. Case History – SEV of Bolzano: from efficient supply to energy and mobility service provision.

Rudi Rienzner CEO SEV Unione Energia

1.00 p.m. Light Lunch at the “Amerigo” restaurant – FICO Eataly World

2.30 p.m. Application of the GDPR (EU 2016/679): insights for Utilities.

Luciano Corino Member of the Scientific Committee FEDERPRIVACY, Member of the Italian Privacy Institute ASSODPO, Sole Director APPLICANDO

2.50 p.m. Success Case – AUDAX: organisation and technology for Energy Sales in Europe.

Francesco Calabretta Country Manager AUDAX Energia

3.05 p.m. ETRM/CTRM advanced systems: Load management & Forecasting.

Stefano Merchiori Director & Founder Sinergetica

3.20 p.m. The Contact Centre and the value of Customer Care.

Valentina Galiotto, Project Manager, Contact Centre at CPL CONCORDIA

3.40 p.m. Closing remarks and debate.

4.00 p.m. Guided tour FICO Eataly World