Introduction
The software Contact Center Multicervices
CONTACT CENTER MULTISERVICES is the ideal solution for Multiutilities, Public Administrations, and Service Companies for at least four good reasons:
- For results-based outsourcing contracts : it allows all the provided services to be monitored in real time and allows the calculation of the Key Performance Indicator (KPI)
- Regarding the quality of the services : it allows integrated property and plant management and the logistical coordination of all the maintenance work (scheduled and requested)
- Regarding the shorter activation times : simple and intuitive, completely accessible on the Internet, can be interfaced with the customer’s existing information systems, if any
- It is created ad hoc to satisfy the customers’ requirements: versatile, flexible, customizable, and continuously being improved.
The UNI conformity
CONTACT CENTER MULTISERVICES is in conformity with the provisions of the UNI standards that require, for the Information System, the automatic production of: job orders, quotations, employment cards, plant cards, reports, user and maintenance manuals, production files, case documentation, and other documentation.
Modular system
CONTACT CENTER MULTISERVICES is a solution comprised of four distinct modules that can be perfectly integrated:
- Contact - Contact Center management module
- Plan - Activities planning module
- DSS (Decision Support System) real estate and systems management module
- Archistat
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