Contact
Modulo designed to manage the Contact Center
Uno screenshot del modulo Contact Center
This module was designed on the basis of firmly consolidated experience in the field and makes it possible to manage the following Contact Center activities:
- Contact by the customer
- Automatic recognition of the consumer
- Identification of the reason for the call
- Determination of the degree of urgency
- Assignment of the job to the preferred/available maintenance provider
- Ending the call and recording the job by the maintenance provider
- Sending the customer an email confirming that the job was completed
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Generating a report and statistics on the calls and jobs.
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