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Information and Commuication Technology
ICT services and solution for the Public Utilities
CPL Concordia has a dedicated team working on IT Services for Public Utilities, which aims to develop well-integrated solutions, tailored on customer's requirements.
Our solutions can be grouped in three main activity fields:
- Software: We develop ERP integrations for your invoicing systems, human resources management, vehicle management, meter readings, and many more;
- Web: Among the available products, just to name a few, we have the R.E.T.E. Portal, a virtual customer care opened 24/7, website creation with very complex architecture, using the most advanced CMS solutions available, a Contact Center to manage support calls;
- Services: We take account of your complete invoicing workflow (pre and post), optical invoice archiving, and outsourced Contact Centers;
You can discover more details about our offer by entering one of the above sections.
Software & Web
In this section you can find all Software & Web services developed by CPL Concordia's ICT team.
Billing & Metering
The great experience of CPL has created a deep know-how of the problems related to the billing. This makes us able to furnish solutions to the state-of-the-art one and to resolve complex problems in rapid and effective way.
eServices
Today the energy market has taken on a very competitive edge as a result of liberalization. Distribution companies and shippers will have to concentrate on their core-business while at the same time enhancing their offer on the free market with value added service packages. It is obvious that an effective working tool, supported by an efficien...
Contact Center
CPL Concordia presents CONTACT CENTER MULTISERVICES, a complete and secure software application for managing the Global Service in conformity withthe requirements of standard UNI 10951:2001. CONTACT CENTER MULTISERVICES is flexible software package, undergoing continuous improvement, for managing: 24h/day Contact Center (emergency service...
eProducts
Who manages a gas network has often the necessity to effect frequent surveys - for instance, to notice the instant pressure and the temperature - to record the data and to communicate them in real time. CPL Concordia has developed a set of products to resolve the demands of the client. Following, a detailed description for every eProduc...
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