Global service

The Global Service Contract

The Global Service contract allows the client to entrust to CPL Concordia – in forms permitted by law – all the services it would like to outsource. The client and the supplier stipulate a multiyear contract: its
length depends on the client’s needs and its terms depend on the services requested.

Technical management

The main feature of the Global Service contract is Technical Management. This includes all those actions (organizational, inspection, and engineering actions) whose goal is to simplify procedures, reduce costs, integrate the activities, and optimize.

• Computerization
• Call center
• Registration and inventory of the systems and buildings
• Remote control
• Building automation
• Preparation of estimates
• Executive planning and managing the works
• Accounting
• Progress of the works
• Energy diagnosis and certification
• Management of regulatory procedures
• Property administration
• Contractual and tax assistance
• Internal and external resources management

The activities of Technical Management will be under the responsibility of a single intermediary, the Project Manager of the Contract, who supervises a staff of specialists for each specific activity included in the contract.

Requalification

Based on the client’s needs and the type of facility to be managed, necessary requalification actions may be identified. The main purpose of this is to maximize management, energy, and maintenance economy. The actions that are identified can be financed through advantageous depreciation plans according to the length of the contract stipulated.

Areas of application

CPL Concordia recommends contractual structures that include the management of the systems and technological services, but it is possible to meet every type of need, even through partnerships with other companies.

• Energy services
• Heating and air conditioning systems maintenance
• Sanitary systems maintenance
• Fire prevention systems maintenance
• Electric and special systems maintenance
• Hoisting systems maintenance
• Elevator systems maintenance
• Automatic doors and gates maintenance
• Technical gas, medical gas, and compressed air systems maintenance
• Water treatment systems maintenance
• Building maintenance
• Public lighting systems management
• Signs, sewers, and roads maintenance
• Greenery maintenance

Guarantees

CPL Concordia extends its usual guarantee on the systems for the entire length of the Global Services contract and, for the maintenance services, gives a total and customized guarantee. It is possible to continuously monitor the quality of the services offered by CPL Concordia. CPL Concordia is ISO 9001:2000 certified for the following activities: planning, execution, maintenance, and use of all the technological systems and all the properties.

Telecamera di sicurezza installata in un museo.

Organizational, operational and managerial advantages

• Greater concentration of the client on its own core business
• Rational use of the internal personnel
• Guarantee that the standards of service will be maintained
• Identification of a single specialized partner and the simplification of the internal procedures
• Acquisition of new operational know-how (differentiated and specialized experiences of the supplier)
• Improvement of the management of technological changes
• Single accounting source
• Single contract (preceded by a single negotiation)
• Simplification of communication procedures
• Best solution of disputes
• Guarantee that the stipulated standard of quality will be maintained
• Guaranteed action ranges
• Authoritative and reliable partner - ideal even in emergency situations.

Economical and financial advantages

• Reduction in personnel costs
• Reduction in administrative costs
• Greater control of expenses
• Increase in investment capability